Procedures, Terms & Conditions

Please allow ample time for discussion of your work. Your experience will be far better if sufficient time is taken to clarify your expectations..

Service Procedures

If you would like to make an enquiry, please use the contact me form. If you would prefer me to email me directly, please be sure to include the following information.

  • – Your contact details.
  • – The length and nature of your document.
  • – The service you wish to commission me for.
  • – The deadline by which you would like the work completed.
  • – If you would like to request a sample to edit, please send a five-page (1250 words) sample of the work to be edited. Sample edits are £20.00 GBP each and will be refunded as a credit on the final invoice if you choose to go ahead. Acceptance of the sample edit service by no means obligates you to take the process further. Please allow 24 hours for me to complete this service.
  • – A written briefing detailing what you would like me to look for and the level of intervention required. If you do not have one, I can provide a form.
  • – Specifiy UK/AUS/US English?
  • – Be sure to mention any offers or referral discounts at this point so I can apply them to the final quote. Students get 10% off as standard. If you have previously given me a successful referral, you get 5% off.
  • – Once deadlines and pricing have been agreed, I will draw up a service agreement. This will be sent by email as a signed PDF. Please sign the final page and return to me by email.
  • If you prefer to receive it as a hard copy, rather than in electronic format, please let me know.
  • – Once they are signed, contracts are final and binding, and you will be liable for all costs specified within (deposit, sample edit). Please refer to grounds for termination of the service agreement. Cancellation within three weeks of the project commencement date will incur a further fee.
  • – Work will begin once the deposit has been received and all paperwork is in order.

Terms and Conditions


By submitting an enquiry, the author is confirming that they have read and understood these Terms and Conditions. All of my rates are industry standard and are available from the main website.

All quotations are valid for a total of one calendar month unless otherwise discussed.

Acceptance of Work

  • – AnnaProofing reserves the right to decline work and cancel projects or negotiations should the expectations of the client prove to be unreasonable.
  • – AnnaProofing takes no responsibility for any changes made by the client after the completion of the project. The author is aware that all changes are suggestions only. You are under no obligation to accept suggested changes but the decision to reject changes does not affect your obligation to abide by the terms of the signed Service Agreement.
  • – Edited work will be returned in the format in which it was edited unless a house style-guide is specifically referred to in the briefing.
    • – A word document, with normal margins,
    • – 12pt sans-serif font (I prefer Lucida for clarity), and double line spaced,
    • – All changes tracked.


Academic Work

  • – AnnaProofing accepts no responsibility for the content or final grading of your assignment.
  • – Academic work for assessment will be dealt with at the proofread and copyedit level only level.
  • – Students are responsible for ensuring they have permission to use this service from their faculty of their academic body or tutors.
  • – Under no circumstance will this service complete, write, or rewrite academic assignments. Attempts to obtain that kind of service will be reported to the appropriate academic body.
  • – Service Agreements and Deposits


Please do not send full documents prior to signing and returning the Service Agreement and paying the deposit. Submission of the full manuscript prior to completion of appropriate paperwork by no means obligates AnnaProofing to commence work in any form.

The quotation and Service Agreement are both specific to one document. Other projects will have to be negotiated separately. All projects are priced individually depending on the work required.

Commissions of more than ten pages (2500 words) are subject to a deposit of 50% of the quoted price. This is payable once the service agreement has been signed and returned. Once the commission has been completed, the remainder of the payment will be due within 14 days of the invoice date and the commission has been completed. Small projects of ten or fewer pages (up to, but not exceeding 2500 words) are payable upfront and in full.

Clients understand that they have 10 working days, or up until 48 hours prior to the project commencement (Monday to Friday), from receiving the service agreement to sign it and return it. Failure to sign and the agreement will be taken as your intent to cancel and will void any previous negotiations. You will be liable for a cancellation fee of 25% of the project value.

Payment of the deposit should come no later than 48 hours prior to commencement of work. I accept BACS and PayPal. These details will be provided at the bottom of your quote.

Expired Service Agreements will not be revived. Negotiation will have to begin again from scratch. AnnaProofing reserves the right to decline renegotiation where appropriate.

Work will not begin unless both the signed Service Agreement and deposit have been received. should the deposit remain unpaid for ten working days after the agreement has been signed, it will will be marked void and you will be liable for a 25% cancellation fee.

It is the client’s responsibility to ensure that they have paid deposits and signed and returned all relevant paperwork (including the manuscript) within 48 hours prior to the date of commencement. Rescheduling of projects, once the commencement date has passed, is at the discretion of AnnaProofing. Delays will be subject to a £3.00 per day rescheduling fee (10 days maximum).

In the event of the following conditions, the fee cancellation or rescheduling fee will be waived.

  • – Illness or injury requiring hospitalisation.
  • – Bereavement due to death of an immediate family member (parent, child, spouse or sibling).
  • – Natural disaster.